Terms and Conditions
Note: This is only a resume of our terms. For full details Contact us.
Health and Safety
We will do our best to work around any existing medical conditions but reserve the right not to accept a booking where we feel anyone’s health or safety might be compromised. It is your responsibility to disclose any medical issue you have that may jeopardise the safety of yourself or another.
Booking
Activities will be booked in advance and any relevant health issues brought to our attention at this time. We reserve the right to cancel the activity on the day with only a 50% refund if an undisclosed (or under-reported) medical condition causes the leader concern for the health or safety of any member of the party. Payment will usually be by cheque or BACS for at least 50% of the fee, received by us prior to the activity taking place, the balance paid in cash on the day. We can invoice companies and organisations or our instructor can work and be paid in the manner of an part-time employee where we deem this appropriate. No activity will go ahead unless payment has been received or other arrangements agreed. If we cancel an activity for any reason we will refund any fees paid to us. This will be the limit of our liability and we will not refund “loss of earnings” or “loss of leave”. If you withdraw from a booked activity more than 14 days before it is due to commence we will refund your payment in full. If you cancel less than 14 days but more than 7 days we will refund 50% of the total fee. There will be no refunds for cancellations made less than 7 days from commencement or in the case of failure to attend without notice.
We do not accept credit cards of any description.
Accidents
All accidents must be reported as soon as they occur, no matter how minor, in order that they can be adequately documented.
In any case all accidents must be reported within 1 calendar month of their occurrence, even if the final extent of the injury is not known. We will not accept liability for accidents reported to us outside of this time limit.
Insurance
Whilst we carry £5 million of insurance cover to protect us against claims for negligence we do not insure for personal accident or damage to property etc. Clients are advised to make their own insurance arrangements with regard to these matters.
